Caring for the Citi Bike community

Our top priority with the Citi Bike program has always been to help provide New York City with a reliable way to get around. With the spread of coronavirus (COVID-19), we want to share the multiple actions we are taking to support our riders, associates, and city partners- including asking our community to stay home, unless it’s essential. This blog post will continue to be updated as the situation evolves.

In partnership with the Mayor’s Office and NYC DOT, we launched the Citi Bike Critical Workforce Membership Program, providing the first responder, healthcare, and transit workforce with a free month of Citi Bike membership. As of May 31st, 2020 this program has ended and we've distributed over 20,000 memberships to Critical Workers.

What Citi Bike is doing

  • Providing critical workers with a way to get around. We’ve worked with Mayor de Blasio and our partners at the NYC DOT to provide the first responder (e.g. NYPD, FDNY, EMS), healthcare, and transit workforce with a free 30-day Citi Bike membership. To further support critical healthcare workers, we are prioritizing valet resources at stations directly adjacent to hospitals that have already seen significant ridership increases during the COVID-19 crisis. Associates at these stations are disinfecting bikes as they are docked. We are also reaching out to healthcare providers in Jersey City, and looking forward to working with the city in supporting other critical workers.

  • Helping our Citi Bike community with prevention. High contact surfaces on bikes will be disinfected each time they arrive in our depot. High contact surfaces on vans used to transport vehicles will also be disinfected at the start of each shift. Our associates are wearing gloves when handling bikes, and we are recommending that they wear a face covering where recommended by CDC guidance and local regulations. We're helping procure face coverings for associates.

  • Closely monitoring the situation and taking action. We're following updates on COVID-19, including guidance from the Centers for Disease Control and Prevention (CDC) and local health officials. We'll continue to take actions necessary to help protect the community.

What you can do to help keep yourself healthy (including tips from the CDC)

  • We recommend our riders follow CDC and local guidance to wear face coverings in public.

  • It’s a good idea to wash your hands immediately after riding public transportation - trains, buses, and bikeshare included.

  • Avoid close contact with others who are sick.

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, touched public surfaces, or after blowing your nose, coughing, or sneezing.

  • If you can’t wash your hands with soap and water, use an alcohol-based hand sanitizer with at least 60% alcohol content.

  • Avoid touching your eyes, nose, and mouth with unwashed hands.

  • Cover your nose and mouth if you have to cough or sneeze, and wash or sanitize your hands as soon as you can.

Stay informed

The CDC and the World Health Organization (WHO) are updating their sites with the latest information.

For the additional Citi Bike updates, please check out our twitter feed.

Thank you for being a part of the Citi Bike community.