Caring for the Citi Bike community.

In partnership with the Mayor’s Office and NYC DOT, we’re launching the Citi Bike Critical Workforce Membership Program, providing the first responder, healthcare, and transit workforce with a free month of Citi Bike membership.

The health and safety of the Citi Bike community is our top priority. With recent news around coronavirus (COVID-19), we know you may have questions about how we can all do our part to keep the community healthy. We want to share the actions we’re taking to help protect you — and what you can do to help.

What Citi Bike is doing

  • Closely monitoring the situation and taking action. We're following updates on COVID-19, including guidance from the Centers for Disease Control and Prevention (CDC) and local health officials. We'll continue to take actions necessary to help protect the community.

  • Helping with prevention. Beginning this week, Citi Bike’s team of Field Bike Mechanics will be cleaning each bike at every station they visit every day. Bikes are also disinfected every time they enter the depot or a valet, or are repaired in the field.

  • Supporting the Critical Workforce program. As the Critical Workforce Membership is rolled out, Citi Bike will expand the cleanings completed by our associates to include additional stations nearby hospitals. Citi Bike will prioritize valet resources at stations directly adjacent to hospitals that have seen significant ridership during the COVID-19 crisis. For much of the day, these stations will be staffed with an associate who will disinfect bikes as they are docked while practicing appropriate social distancing.
    • These stations include:
      • 1st Ave & 68th Street: Weill Cornell Medicine, Memorial Sloan Kettering Cancer Center
      • 1st Ave & 16th Street: Mount Sinai Beth Israel
      • 1st Ave & 27th Street: NYC Health + Hospitals/Bellevue
      • 1st Ave & 30th Street: NYU Langone Health
      • 10th Ave & 59th Street: Mount Sinai West

What you can do to help keep yourself healthy (including tips from the CDC)

  • It’s a good idea to wash your hands immediately after riding public transportation - trains, buses, and bikeshare included.

  • Avoid close contact with others who are sick.

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, touched public surfaces, or after blowing your nose, coughing, or sneezing.

  • If you can’t wash your hands with soap and water, use an alcohol-based hand sanitizer with at least 60% alcohol content.

  • Avoid touching your eyes, nose, and mouth with unwashed hands.

  • Cover your nose and mouth if you have to cough or sneeze, and wash or sanitize your hands as soon as you can.

Stay informed

The CDC and the World Health Organization (WHO) are updating their sites with the latest information.

For the additional Citi Bike updates, please check out our twitter feed.

Thank you for being a part of the Citi Bike community.