We know you rely on Citi Bike to get around New York City, and we’re grateful to have you as a member of our community. As part of our efforts to provide you with the best possible service, we wanted to update you on an issue that is currently resulting in lower-than-usual levels of bike availability.
We’ve recently seen unusual damage on some of our handlebars, and out of an abundance of caution we’ve removed a part of our fleet from service. We are working to retrofit this part of the fleet with the new handlebar design that we introduced this summer. It is taking us longer than we would like to make these fixes and get the bikes back onto the street, and we apologize that it’s harder than usual to find a bike. We’re devoting extra resources to this issue and expect you will see an improvement in bike availability soon.
Your safety is incredibly important to us, and that’s why we take bike maintenance so seriously. Thank you for your patience and understanding as we continue to work to provide you the best service possible.
The Citi Bike Team