How do I unlock a bike?
Open the Citi Bike app and tap the "Unlock dockless bike" button. Then, either touch the top of your phone to the sticker on the bike or tap the smaller keypad button on the bottom right and enter the bike number (found on the bike frame, in the back near the kick stand).
How do I lock a bike?
To lock a bike at the end of a ride, push the lever on the lock down until it locks in place. You will hear one beep when it’s locked, and two beeps that confirms your trip is closed. You can also check on your app to make sure your trip is closed.
Can I use a dockless Citi Bike without a smartphone?
No, you'll need the Citi Bike mobile app to unlock our dockless bike.
What is the designated service area?
The designated service area is indicated on the Citi Bike mobile app as a shaded blue area on the map. The boundaries are roughly University Avenue to the west, Southern Boulevard to the east, the Kingsbridge Road / E 194th St to the north and Cross Bronx Expressway to the south. See a map of the service area. Always be sure to return your dockless Citi Bike within the designated service area. **Bikes returned outside the service area will incur a $20 fee.**
What is the cost of a rental?
In the Bronx, Single Ride is $2/ride, a Monthly Pass is $15/month (month-to-month with no annual commitment), an Annual Membership is $169/year. We also offer a $5/month Reduced Fare Monthly Membership, available for income eligible residents (if you are a NYCHA resident, receive SNAP benefits, or are a member of a qualifying Community Development Credit Union. More information about our $5/month membership is available here.)
If you’re already a Citi Bike annual member, you can use your membership to ride in the Bronx!
How do I start and end a rental?
To start a rental, locate a bike via the mobile app. The mobile app is also used to unlock the bike's self-contained lock. To end a rental, manually close the bike's lock, located on the rear fender.
Will bikes automatically lock if trip open for an excessive time while un-moved?
No, the only way the lock is engaged is by manually closing the the lock's lever.
How do I know I successfully locked my bike and ended my trip?
At the end of the trip, manually close the lock on the rear wheel to end the trip. This ends your ride and keeps the bike safe. The first beep means you closed the lock successfully. The next two beeps means you have successfully ended your trip.
Where should I lock a bike?
Park responsibly (on public bike racks or sidewalks) in the designated service area. Always being careful not to block pedestrian or wheelchair access. Always adhere to local laws. Don't park on private property, obstruct traffic (pedestrian or motor) or inside buildings.
What happens if I get a defective bike?
Open the app and tap the "wrench" button. You’ll be able to tell us what’s wrong, which will notify the system so we can take the bike out of service.