Frequently Asked Questions

About Bike Share

What is bike share?

Bike share is an innovative mode of transportation that allows users to make trips using publicly available bikes. It consists of a fleet of specially designed, sturdy and durable bikes that are locked into a network of docking stations throughout the service area. The bikes can be unlocked from one station and returned to any other station in the system, making bike share ideal for short, one-way trips.

How does bike share work?

Bike share is designed for quick trips with convenience in mind, and is typically used for one-way trips (getting from Point A to Point B). Once you join or purchase a pass, you can unlock a bike from any station in the system and return it to any other station in the system. Rides are limited to short lengths of time to make sure that bikes are available for all users to “share” throughout the day. Bikes can be kept out for longer rides, but extra fees apply.

What should you use bike share for?

Bike share is ideal for one-way trips. People use bike share to commute to work or school, run errands, and get to appointments or social engagements. It can also be great for connecting to other modes of transportation – e.g., a commuter train or car rental location. Some people also use bike share to get exercise or just take recreational rides around the city.

When should I use bike share vs. bike rental?

Bike share is ideal for short, one-way rides – getting from Point A to Point B. If you’d like to take a long ride (e.g., keep a bike out for an entire afternoon or day), it’s typically more cost-effective to rent a bike.

Do I need bike share if I own my own bike?

Bike share can still be very useful even if you own your own bike. It’s ideal for one-way trips, when you wouldn’t be able to ride your own bike back home. It also saves the hassle of having to carry around a bike lock and find a place to lock your bike, and you never have to worry about your own bike getting stolen (or parts getting stolen) if you leave it locked outside in a city. Using bike share instead of your own bike can also spare your bike from unnecessary wear & tear that a city can put on a bike.

About Citi Bike

How does Citi Bike work?

Citi Bike is designed to be a convenient way to get around the city, and is ideal for short rides and one-way trips. Join as an Annual Member or buy a Day Pass, and you’ll get access to 8,000 bikes across Manhattan, Brooklyn, Queens or Jersey City. Pick up a bike at one of 500 stations whenever you need one, and drop it off at any other station when you’re done with your ride. Take as many rides as you want while your pass or membership is active. Visit How It Works to learn more.

How old do you have to be to use Citi Bike?

You have to be 16 years or older to ride Citi Bike.

How much does Citi Bike cost?

There are different options for using Citi Bike – you can join as an Annual Member or purchase a Day Pass or 3-Day Pass. Please see the Pricing page for details.

Where can I ride Citi Bike?

You can ride Citi Bike on streets, bike lanes, and bikeways in Manhattan, Brooklyn, Queens and Jersey City. Bicycles are prohibited on sidewalks, expressways, drives, highways, interstate routes, bridges or thruways, unless authorized by signs. See Rules of the Road for more riding tips.

What is a station, a dock and a kiosk?

A station is the row of bikes that can be found throughout NYC. There are more than 500 stations across Manhattan, Brooklyn, Queens and Jersey City. They are solar powered, and each station consists of a variable number of bike docking ports.

A dock is what holds each individual bicycle. The bicycles are locked into the docks and must be unlocked using a bike key or ride code. Each dock contains a slot for the bike key and a keypad where ride codes can be entered. Docks also have a red, yellow and green light. If a dock is showing a red light, it means that the bike is broken and cannot be unlocked.

A kiosk is the structure that can be found at one end of each Citi Bike station. The kiosk contains information about how Citi Bike works, as well as a touchscreen that can be used to buy passes, get ride codes, and redeem gift certificates.

Where are the stations?

The Citi Bike stations are distributed throughout Manhattan, Brooklyn, Queens and Jersey City, and are placed based on population and transport needs. Check out the Station Map for the exact locations.

How many bikes & stations are there?

As of May 2016, there are approximately 8,000 bikes and 500 stations throughout Manhattan, Brooklyn, Queens and Jersey City. Check out the station map to see the full Citi Bike coverage.

Is Citi Bike expanding?

Citi Bike is always looking for opportunities to expand and provide a greater service area. Since its launch in 2013 in lower Manhattan and Brooklyn, Citi Bike has expanded to upper Manhattan, Queens and Jersey City. Future plans for expansion include Harlem, more coverage on the Upper East Side and Upper West Side, and more neighborhoods in Brooklyn and Queens.

How do the Citi Bike bicycles work?

The Citi Bike bicycles are traditional bicycles (not electric) that were designed for easy riding in an urban environment. They were built to be comfortable for any type of rider, regardless of height or riding ability. Visit Meet the Bike to learn more.

Do the bikes fit everyone?

The Citi Bike bicycles were built to fit people of all different sizes and heights. There is a black lever at the bottom of the seat post that allows you to adjust the seat up and down. The numbered markings help you remember your setting for next time. Visit Meet the Bike to learn more.

Don't forget: only people who are 16 years and older can ride Citi Bike.

How do I take out a bike?

First, you need to become an Annual Member or buy a Day Pass to be able to use Citi Bike. Then, find available bikes on the Station Map or mobile app.

Once you've successfully inserted your member bike key or entered a ride code, the light on the dock will turn green. This means the bike is unlocked. To remove it from the dock, pull the bike out by the handlebars or lift the bike by the seat to release it.

How long can I keep a bike out?

The first 30 minutes of each ride are included in the Day Pass and 3-Day Pass price. The first 45 minutes of each ride are included in the Annual Membership cost. You can keep a bike out for longer, but additional usage fees apply. Please see the Day Passes page and Annual Membership page for more information.


How do I return a bike?

You can return your bike to any station with an open dock – you don't have to bring it back to the station where you picked it up, making Citi Bike ideal for one-way trips. Find available docks on the Station Map or mobile app. Line up the triangle located at the front of the bike with the dock and insert your bike gently but firmly (don't slam it!). Wait until the light on the dock turns green to make sure it's locked. To learn how to correctly dock a bike, please watch this short video.

How can I make sure my bike was docked correctly?

To return a bike, line up the triangle at the front of the bike with the dock. When you insert your bike into the dock, the light on the dock will first show yellow. If it turns to green, it means you’ve docked the bike correctly and ended your ride. If the light turns to red, it means that the bike was not docked correctly and is not locked. If no light appears at all, it means that the bike was not inserted correctly into the dock. If you get a red light or no light, remove the bike from the dock and push it back in to try again. To learn more, watch this short video. If you're out on a ride and are having trouble docking a bike, please call Customer Service at 1-855-BIKE-311 (245-3311).

Annual Members can also use the mobile app to confirm that a bike has been docked correctly. Make sure that push notifications are turned on, and you will receive a notification after you’ve successfully docked a bike and ended a ride. You can also confirm by opening the mobile app and making sure that the ride ticker has stopped.

Can I ride a bike outside of the service area?

You can ride a Citi Bike outside of the service area, but it's a good idea not to go too far, since you will have to return to the service area to dock your bike. If you keep a bike out for longer than the length of time included in your pass or membership, you will incur additional usage fees. For more info, see the Day Passes and Annual Membership pages.

Can I bring a bike on the bus, subway or ferry?

No, Citi Bikes cannot be taken on a bus, subway or ferry. Please dock your bike before you get on, and you can pick up another bike when you get off if you’re still in the service area.

Is Citi Bike owned by Citibank?

Citibank® is Citi Bike's title sponsor. Citi Bike is owned and operated by Motivate, a company that manages all of the largest bike share systems in the United States and many of the largest systems in the world.

Day Passes

How much do Day Passes cost?

A Day Pass costs $12 for 24 hours of Citi Bike access. A 3-Day Pass costs $24 for 72 hours of Citi Bike access. Please see the Day Passes page for more info.

How do I purchase a Day Pass?

You can purchase a Day Pass or 3-Day Pass at any Citi Bike kiosk (found at the end of each Citi Bike station). For more info, please see the step-by-step instructions on how to buy a pass.

What payment methods are accepted to purchase a day pass?

You can use any major credit or debit card to purchase a Citi Bike pass – insert your card into the kiosk when prompted on the touchscreen. At this time, Apple Pay is not accepted. Prepaid cards are not a valid form of payment.

Why is a security deposit charged when I buy a pass?

When you purchase a Day Pass or 3-Day Pass, a pre-authorization security deposit hold of $101 per bike is placed on your card account to insure against any additional usage fees you might incur. This is not a settled charge, but if you use a debit card to purchase a pass, it might result in overdraft fees if you don’t have sufficient funds in your account to cover the hold. For this reason, we recommend using a credit card when purchasing a Day Pass or 3-Day Pass. For more information on usage fees, please see the Day Passes page.

When will I get my security deposit back?

As long as you don’t incur excessive usage fees or a lost bike charge, we will release the $101 security deposit hold within 2 business days. Depending on your card provider, it may take additional time for the charge to disappear from your credit card or for the funds to be returned to your debit account. If you haven't gotten your funds back after 2 business days, please contact your bank or credit card provider.

Why was my purchase rejected?

There are a few reasons why a purchase could be rejected:

  • You do not have sufficient funds in your debit card account or sufficient credit limit on your credit card account to cover the $101 security deposit hold.
  • Your bank rejected the transaction.
  • You are trying to use a prepaid card.

Can I purchase a new pass with the same credit card before my current pass expires?

No, you can’t purchase a new pass using the same credit card while you still have an active pass. If you purchased a Day Pass and wanted to buy a second Day Pass before the first pass expired, you would have to use a different credit or debit card.

Can I take out more than one bike with a single pass?

You can purchase up to 4 bikes on one Day Pass or 3-Day Pass. Each bike costs $12 for a Day Pass and $24 for a 3-Day Pass.

Why do I have to enter my mobile number?

You do not have to enter a mobile number, but it is recommended in case we need to reach you about your ride. You can also opt in to receive text messages while your pass is active – we’ll let you know when you’ve successfully docked a bike and ended a ride, or if you’ve kept your bike out for a long time and are incurring usage fees.

How do I take a bike out with a Day Pass?

If you purchase a Day Pass or 3-Day Pass through a Citi Bike kiosk, you will get a 5-digit ride code. Type the ride code into the keypad on a dock with an available bike. Ride codes expire after 5 minutes and are for a single use only. If your ride code expires, or to ride again while your pass is active, insert the same credit card into the kiosk to get a new ride code. If you have rented multiple bikes on one pass, you will receive one ride code that can be used to unlock all of the bikes. For more details, please see the step-by-step instructions.


Can I use the same 5-digit ride code more than once?

Each 5-digit ride code can only be used for one ride. If you rented multiple bikes on one pass, the same ride code is used to unlock all of the bikes. To take another ride, you must request another ride code – just insert the same credit card that you used to purchase your pass into the kiosk, and follow the onscreen instructions. (Don’t worry, you won’t be charged again.)

Will I be charged again for a new ride code?

As long as you use the same credit or debit card that you used to purchase your pass, and your pass is still active, you will not be charged again to get a new ride code.

Can I buy a bike key instead of using ride codes?

Yes, you have the option of purchasing a bike key for $5 instead of using ride codes with a Day Pass or 3-Day Pass. Look on the Station Map for the red key symbol – that means a station has a key dispenser. If you purchase a bike key, you can skip the kiosk use your key every time you ride while your pass is active. If your Citi Bike pass expires and you buy a new pass using the same credit card, you can choose to add it to your bike key – similar to refilling a Metro card.

How many times can I ride with my pass?

You can ride as many times as you want while your pass is active! The first 30 minutes of each ride are included in the Day Pass and 3-Day Pass price. If you keep a bike out for longer than 30 minutes at a time, extra usage fees apply. Please see the Day Passes page for more details.

How long can I keep a bike out with my pass?

The first 30 minutes of each ride are included in the Day Pass and 3-Day Pass price. You can keep a bike out for longer, but you will be charged extra usage fees ($4 for each additional 15 minutes). Please see the Day Passes page for more information.

Why are rides only 30 minutes?

Bike share is designed for short rides and one-way trips. Rides are limited in length to make sure that bikes are available for all users to “share” throughout the day. That’s why only the first 30 minutes of each ride are included in the pass price, and why extra fees apply for longer trips – to encourage riders to use bike share for short trips and to return their bikes within this amount of time.

What are the fees for rides longer than 30 minutes?

If you keep a bike out for longer than 30 minutes at a time, you will be charged an extra $4 for each additional 15 minutes. For example: if you buy a Day Pass for $12 and then keep a bike out for 40 minutes, you will be charged an extra $4. Or if you keep a bike out for 65 minutes, you will be charged an extra $8. To avoid usage fees, keep each ride to 30 minutes or less. And don't forget, you can take as many 30-minute rides as you want while your pass is active at no additional charge beyond the initial pass price. Please see the Day Passes page for more information.

How do I know if I was charged an extra usage fee?

To see if you’ve been charged any usage fees, go to a Citi Bike kiosk (found at the end of each Citi Bike station), press the “Account Info” button, and follow the on-screen instructions. If you have any questions or need any help, please contact Customer Service.

Annual Memberships

How much does an Annual Membership cost?

The current cost of an Annual Membership is $155 paid in full for the year, or $14.95 per month with a one-year commitment. Please see the Annual Membership page for more details.

Can I pay for my Annual Membership in installments?

We offer a monthly billing option. It’s $14.95 per month, with a one-year commitment. Please see the Annual Membership page for more details.

Do I get a discount if I pay for my Annual Membership with a Citi® card?

Yes! If you use an eligible Citi® credit or Citibank® debit card, you will receive 10% off the Annual Membership cost, applied at checkout. Even if you sign up using a different promotion, you'll receive an additional 10% off when you use your Citi card. Please see the Citi® Cardholder page for more details.

How do I sign up for an Annual Membership?

You can sign up for an Annual Membership through this website. Please see the Annual Membership page for more details and choose the membership type you'd like (pay in full or monthly payments).

When does my membership begin after I sign up?

Your Annual Membership starts immediately upon purchase and you can start riding right away – you don’t need to wait for your bike key to arrive in the mail! Just go to the kiosk at the end of any Citi Bike station, select “Rent a bike” and insert the credit card that is associated with your account. We’ll be able to identify you as a member and give you a one-time-use ride code. Once you get a ride code, type it into the keypad on a dock with an available bike to unlock the bike. To ride again before you get your bike key, insert the same credit card to get a new ride code.

When will I get my bike key?

If you signed up for an Annual Membership through the Citi Bike website, you will receive a membership bike key in the mail in approximately 5 business days. If you don't receive it, please contact Customer Service.

You don’t have to wait for your key to start using your Annual Membership – you can ride right away! Just go to any Citi Bike kiosk and insert the credit card associated with your account to get a one-time-use ride code. (Don’t worry, you won’t be charged again.) Once you get your ride code, type it into the keypad on a dock with an available bike to unlock the bike. To ride again, insert the same credit card to get a new ride code.

How do I activate my bike key?

When you receive a new bike key, you must activate it before you can start using it. Log into your account online and click the link to activate your bike key. You’ll need the ID code on your bike key, which can be found right below the barcode. If you have any trouble, please contact Customer Service.

How do I take a bike out with my bike key?

How do I take a bike out with my bike key?

Insert your bike key into the slot in the dock – the light on the dock will turn yellow momentarily, and then green. When the light turns green, it means your bike is unlocked and you can pull the bike out from the dock. If the light turns red, remove your key, wait for the light to go out, and try again.

If you’re inserting your key all the way into the slot but not getting any light at all, make sure that you have activated your key first. If you have already activated your key and you’re still having trouble, please contact Customer Service.

Can I ride even if I don’t have my bike key?

Yes, you don’t need your bike key to ride! If you haven’t received it yet or forgot to bring it with you, go to the kiosk at the end of any Citi Bike station, select “Rent a bike” and insert the credit card that is associated with your account. We’ll be able to identify you as a member and give you a one-time-use ride code. Once you get a ride code, type it into the keypad on a dock with an available bike to unlock the bike. To ride again, insert the same credit card to get a new ride code.

How many rides can I take as a member?

You can ride as many times as you want while your membership is active! The first 45 minutes of each ride are included in the Annual Membership cost. If you keep a bike out for longer than 45 minutes at a time, extra usage fees apply. Please see the Annual Membership page for more details.

How long can I keep a bike out as a member?

The first 45 minutes of each ride are included in the Annual Membership cost. You can keep a bike out for longer, but you will be charged extra usage fees ($2.50 for the first additional 30 minutes, and $9 for each additional 30 minutes after that). Please see the Annual Membership page for more information.

What are the fees for rides longer than 45 minutes?

If you keep a bike out for longer than 45 minutes at a time, you will be charged an extra $2.50 for the first additional 30 minutes, $6.50 for the next 30 minutes, and $9 for each additional 30 minutes after that. For example: if you keep a bike out for 60 minutes, you will be charged a $2.50 usage fee. If you keep a bike out for 90 minutes, you will be charged a $9 usage fee. If you keep a bike out for 2 hours, you will be charged an $18 usage fee. To avoid usage fees, keep each ride to 45 minutes or less. Please see the Annual Membership page for more information.

How do I know if I’ve incurred usage fees?

If you've incurred any usage fees during a given month, we'll send you a billing statement and charge your card on file on the 3rd of the month. You can check your Billing Statements at any time. If you’d like to be notified every time you incur a usage fee, you can opt into the email notification by going to Account Summary and clicking on the “Manage notifications" link.

Why do I need to keep an active credit card on file?

Every member must have an active credit card on file in case any additional usage fees are incurred for rides over 45 minutes or for lost bikes. Please see the Annual Member page for more details about usage fees. If your billing information or address changes, or if your credit card is going to expire soon, please log into your account and update your Billing Info.

Can I lend my bike key to someone else?

No, Citi Bike memberships cannot be shared and are not transferrable. If we suspect that you are sharing your membership or if we find any suspicious activity, your account will be suspended and your key will be deactivated.

Can I take out more than one bike with my bike key?

You can only take out one bike with your Annual Membership. If you’re with a friend who also wants to use Citi Bike, he/she can purchase a Day Pass or 3-Day Pass from a Citi Bike kiosk.

How do I renew my Annual Membership?

When you sign up for a new Annual Membership, you are automatically enrolled in auto-renew to make sure there are no interruptions in your service. We will bill your card on file two days before your membership is set to expire. If you have never turned off auto-renew, you don’t need to do anything to enjoy another year of Citi Bike!

If you have turned off auto-renew in your account settings, you will have to manually renew your membership. Log into your account and click on “Renew membership” – you can do this up to 60 days before your membership is set to expire.

Is there a security deposit for annual members?

No, there is no security deposit for Annual Members. But you must keep an active card on file in case any usage fees are incurred for rides over 45 minutes or lost bikes.

Does Citi Bike offer any discounted memberships?

Yes, Citi Bike offers discounted memberships for NYCHA residents (New York City Housing Authority), JCHA residents (Jersey City Housing Authority), and select CDCU members (Community Development Credit Unions).

Does Citi Bike have corporate memberships?

Yes, Citi Bike offers subsidized memberships for Corporate partners! These can include companies, universities or residential buildings. To learn more and see if you’re eligible, please visit the Corporate Membership page. To see how to enroll your company, please see the information on our Corporate Program or contact us at corporateprogram@citibikenyc.com.

Does Citi Bike have student memberships?

Citi Bike does not offer a specific membership for students. However, if your school has enrolled in our Corporate Program, you may be eligible for a subsidized membership. Please visit the Corporate Membership page for more information, or check our list of Corporate Partners to see if your organization is listed.

How do I unsubscribe from emails?

If you no longer want to receive promotional emails from Citi Bike, please click the “unsubscribe” link at the bottom of a Citi Bike email. Or you can click “update subscription preferences” to choose which types of emails you’d like to receive. To opt out of the Ride Close and Usage Fee email alerts, you must log into your account and select "Manage notifications." Please note that you cannot unsubscribe from important servicing emails about your Citi Bike account.

Corporate Memberships

How do I sign up for a corporate membership?

If your organization is one of our Corporate Partners, you can sign up for a subsidized membership using this link. A company email address or password might be required – please visit the Corporate Membership page for more information or contact us at corporateprogram@citibikenyc.com.

What is the cost of a corporate membership?

If your organization has signed up for our fully subsidized program, there is no cost to the member. If your organization has signed up for our partially subsidized program, the company pays $70 and the member pays $70. Please visit the Corporate Membership Program page to learn more.

Why do I have to enter my credit card if my company is paying for my membership?

Every Citi Bike member must have an active credit card on file in case any additional usage fees are incurred for rides over 45 minutes or for lost bikes. Even if your company is fully subsidizing your membership, you are still responsible for any extra fees. Please see the Annual Member page for more details about usage fees.

What are bulk passes?

Organizations can buy Day Passes or 3-Day Passes in bulk at a discount. To learn more about pricing and how to purchase bulk passes, please visit the Bulk Passes page.

Discounted Memberships

What is a NYCHA membership, who is eligible, and how much does it cost?

Citi Bike offers discounted memberships to New York City Housing Authority (NYCHA) residents who are 16 years and older. The cost is $5/month (+ tax), with annual commitment. For more information or to sign up, please visit the NYCHA Residents page.

What is a CDCU membership, who is eligible, and how much does it cost?

Citi Bike offers discounted memberships to members of select Community Development Credit Unions (CDCUs). The cost is $5/month (+ tax), with annual commitment. For more information, to see participating Credit Unions, or to sign up, please visit the CDCU Members page.

What is a JCHA membership, who is eligible, and how much does it cost?

Citi Bike offers discounted memberships to New York City Housing Authority (NYCHA) residents who are 16 years and older. The cost is $60/year (+ tax), with annual commitment. For more information or to sign up, please visit the JCHA Residents page.

Does Citi Bike offer discounted memberships for seniors, veterans, or other groups?

At this time, Citi Bike does not offer any other discounted memberships besides NYCHA, CDCU and JCHA.

Safety

Is Citi Bike safe?

While there can always be risks with any mode of transportation, bike share has proven to be relatively safe. The Citi Bike bicycles are built for stability and durability, and not built for speed. The bright blue color, loud bells and motion-activated lights also make the bikes more visible to cars and other cyclists. All of these factors reduce the possibility of getting into an accident. Of course, it is always recommended that riders wear helmets to greatly reduce the risk of head injury should an accident occur.

Do I have to wear a helmet?

In New Jersey, it is the law that cyclists under the age of 17 wear a helmet while riding. In New York, cyclists over the age of 13 are not required to wear a bike helmet, but it is always recommended for riders of all ages. Helmets have been proven to greatly reduce the risk of head injury in an accident.

Where can I get a bike helmet?

You can buy a bike helmet at most bike stores. When you sign up for a Citi Bike Annual Membership, we will mail you a coupon to save $10 at participating local stores. Please see our Helmets resources page for more information on helmets and where to buy one.

Should I do anything before I start a ride?

Before each ride, always be sure to adjust the seat to fit your height. It’s also a good idea to squeeze the brakes to make sure there’s good resistance, and to check the tires to make sure they’re not flat. Please see our Rules of the Road for more pre-ride safety tips.

How do I ride safely in the city?

There are a few cycling laws that all riders must follow to help ensure a safe ride:

  • Ride in the same direction as traffic
  • Follow all traffic signs and signals
  • Yield to pedestrians
  • Stay off sidewalks
  • Never ride distracted – wearing headphones in both ears is illegal, and it’s never a good idea to use your phone while riding
  • Use hand signals when turning, and do not to weave in and out of traffic

Please see our Rules of the Road section for more riding tips.

Where are the bike lanes in NYC?

There are many bike lanes throughout Manhattan, Brooklyn, Queens and Jersey City. When you map out a ride using the Citi Bike mobile app, we'll show you a route using bike lanes whenever possible. You can also use Google Maps to find bike routes using bike lanes. And there are many other resources for cyclists available online, such as this New York City Bike Map of bike paths, bike lanes & greenways.

Are there lessons on how to use Citi Bike or how to ride safely in the city?

We’ve teamed up with Bike New York to offer free Citi Bike Street Skills classes – you’ll learn more about how to navigate the Citi Bike system and how to ride safely in the city. Register for a class today, and you'll be ready to ride in no time!

Troubleshooting

What should I do if my ride code isn’t working?

If you’ve entered your code correctly into keypad on the dock, and the light on the dock isn’t turning green, there may be a few reasons why your ride code isn’t working:

  • The light on the dock is red → this means the bike is broken and can’t be unlocked
  • Something is wrong with the dock → occasionally, the technology on the dock may fail
  • The ride code expired → codes are only valid for 5 minutes for security purposes

If your ride code hasn’t expired, try the same code again on a different dock with an available bike. If it still isn’t working, you can request a new code from the kiosk – just insert the same credit card again to get a new ride code (don’t worry, you won’t be charged again).

What should I do if my bike key isn’t working?

There are a few reasons why your bike key may not be working:

  • It hasn’t been activated → you must activate your bike key through your account before you can use it.

  • You have an open rental → if you haven’t returned your last bike, you won’t be able to take out a new bike.

  • Your billing info is outdated → you must have an active credit card on file in order to use Citi Bike; if your card expired or became invalid, your key may have been deactivated.

  • You aren’t inserting your key correctly in the dock→ make sure you’re inserting your key all the way into the slot in the dock; if you’re getting a light on the dock, it means your key is working.

If you’ve checked all the reasons above and are still having a problem with your key, please contact Customer Service so we can send you a new one.

What should I do if my bike key gets lost or stolen?

Please call Customer Service at 1-855-BIKE-311 (245-3311) as soon as possible to deactivate your bike key and prevent fraudulent use. Any overtime, service, damage or stolen bike fees incurred by your key before you have reported it as lost or stolen will be your responsibility.

You can place an order for a new bike key through Customer Service for a replacement fee of $10.

What does a red light on a dock mean?

A red light on a dock with a bike means that the bike is broken and cannot be used again until it’s been fixed by a Citi Bike technician. Sometimes friendly Citi Bikers will turn the seat of a broken bike backward, so it’s easy to spot from afar and you don’t waste your time walking up to it. A red light on a dock without a bike means that there is a problem with the dock and it cannot accept bike returns.

If you ever take out a bike that has an issue, please return it to the closest dock and hit the button on the dock with the wrench symbol. We’ll send you an email with a one-question survey, so you can let us know what the problem was.

What should I do if there’s a problem with my bike?

If there’s a problem with your bike, please dock it at the nearest station and press the button on the dock with a wrench symbol on it. This will turn the light on the dock red so no one else can use the bike before our technicians can fix it. You can also turn the seat backward on a red-lighted bike, so members can see from afar that it’s broken.

If you notice a problem right away and re-dock your bike within 5 minutes at the same station, you can take out a new bike immediately without having to wait 2 minutes.

Why do I need to wait 2 minutes between rides?

This is to prevent people from “chain riding” – that is, parking a bike and immediately taking out a new one to continue a long ride. The 2-minute wait applies to both Day Pass holders and Annual Members.

What should I do if I can’t dock my bike?

If you’re having trouble docking a bike, please try a different dock first. Make sure you’re pushing your bike all the way into the dock. If holding the bike and pushing from the handlebars isn’t working, some people find it easier to push the bike in by the seat, while holding only one handlebar to guide the bike. Here’s a short video you can watch on proper docking technique.

If you’re still having trouble, please call Customer Service at 1-855-BIKE-311 (245-3311). Whatever you do, don’t just leave a bike if you can’t dock it – you could be charged for additional usage fees if your bike isn't docked within 30 minutes (for Day Pass holders) or 45 minutes (for Annual Members), or charged a lost bike charge of $1200 (+ tax) if your bike is not docked within 24 hours.

What should I do if I need to return my bike and the station is full?

If there are no available docks at the station you’d like to use, you can find a nearby station on the Citi Bike mobile app or the station kiosk. If you’re nearing the ride limit (30 minutes for Day Pass holders, and 45 minutes for Annual Members), we’d be happy to offer you an extra 15 minutes to find a dock – just go to the kiosk, select “No bike docks available?” and follow the on-screen instructions.

What should I do if I can’t find a bike when I need one?

If there are no bikes available at the station you’d like to use, you can find nearby stations with bikes on the Citi Bike mobile app or the mobile website. Tap the station marker to see the exact number of bikes available. You can also find nearby stations on the kiosk found at the end of any Citi Bike station.

What should I do if I crash my bike?

If you are injured, call 911 immediately. You should also call the police precinct where the crash took place and file a report with an officer to make sure that all important information is documented.

Within 24 hours of the incident, you must also notify Citi Bike of the facts of the crash by calling Customer Service at 1-855-BIKE-311 (245-3311) and speaking with a representative. We will provide you with a Citi Bike Crash Report to fill out.

The bike remains your responsibility until it has been properly locked at a dock or handed over to a Citi Bike representative. If you aren’t able to dock your bike, please call Customer Service and we will send someone over to help you.

What should I do if my bike gets lost or stolen?

If you lose your Citi Bike bicycle or it gets stolen, please call Customer Service immediately at 1-855-BIKE-311 (245-3311). You must do this within 24 hours. We will provide you with a Citi Bike Theft Report form to fill out. Please also call the police precinct where the incident occurred within 24 hours.

Your credit card may be charged for the cost of recovery or replacement of the bike, up to $1200 (+ tax).

What should I do if I find an abandoned bike?

If you find an abandoned bike, please call Customer Service right away at 1-855-BIKE-311 (245-3311).

What should I do if I lose or find something at a Citi Bike station or on a Citi Bike?

To report a lost or found item, please call Customer Service at 1-855-BIKE-311 (245-3311). Citi Bike members are responsible for all personal belongings during rides/trips. Neither Citi Bike nor Motivate maintain any responsibility for replacement of lost/missing customer items.

Mobile App

How do I get the Citi Bike mobile app?

You can download the Citi Bike mobile app for iPhone from the iTunes Store or Android from the Google Play store. To learn, please see the Get the App page.

At this time, the Citi Bike mobile app is not available in international iTunes stores. If you are visiting the U.S. from out of the country, you can access the Citi Bike website on your mobile phone.

How do I find stations, bikes and docks?

Open the Citi Bike app on your phone and find the Map screen in the menu if you are not already on it. You’ll see nearby stations, and you can move the map around on your screen if you’re looking for stations in a different area of the city.

The station markers on the map are color-coded to make it easy to find available bikes or docks. A green station means there are plenty of bikes available, yellow means the number of bikes is getting low, and red means that there are no bikes or only 1 bike at the station. A gray station means it’s currently inactive. And a station with a stick figure means it’s a valet station – there’s a Citi Bike Squad member on site to make sure members can always get or return a bike. Use the slider in the top left of the map screen to see available bikes or docks. Tap on a station to see the exact number of bikes and docks available.

To learn more, visit the Get the App page.

How do I save favorite stations?

To save a favorite station, tap on the station marker, then tap again on the pop-up. You’ll be able to see the station details, and in the lower left is a button with a star on it to favorite the station. You can find your favorited stations in the app menu, in the section called Favorites.

How do I map out a route on the mobile app?

First, find your destination by searching for an address or point of interest on the map (using the magnifying glass symbol in the top right corner) or tapping on a station marker, and then tapping again on the pop-up. Tap the button “Plan a ride” and enter your starting location. Tap the “Route” button and we’ll show you the best cycling route to get there, using bike lanes whenever possible. We’ll also show you the closest station to your starting location where you can pick up a bike and the closest station to your destination where you can drop off your bike.

Will the mobile app keep track of how long my ride is?

There is a ride ticker on the mobile app to keep track of how long you’ve had a bike out. This feature is only available for Annual Members at this time – you must be logged into the mobile app, with push notifications enabled, to use it.

How do I see my ride stats?

You can see your ride stats by pulling down the drawer on the map screen of the mobile app (hint: click on the double arrow at the top of the map). We’ll show you your last ride and your all-time stats, including total rides and total miles ridden.

How do I enable push notifications?

When you first download and used the Citi Bike mobile app, you will be prompted to opt into push notifications. Click “OK” on the pop-up message.

If you clicked “Don’t Allow” but changed your mind and would like to opt into push notifications, you can do this in the Settings on your phone. Open up Settings, select Notifications, scroll down until you find Citi Bike, and slide the button to the right to Allow Notifications. You can select which type of notification alert you’d like to receive.

Why should I enable push notifications?

It’s a good idea to opt into push notifications to get important messages about your ride. Currently, Citi Bike only sends one notification and it’s a very important one: we’ll tell you when you have successfully docked your bike. This is a great way to confirm that your ride has ended, so you don’t risk walking away from a bike that hasn’t been locked. This could result in usage fees if the bike is unlocked for more than 45 minutes, or a lost bike charge of $1200 if someone then takes your bike and doesn’t return it.

Why should I enable location services?

The Citi Bike mobile app will work much better if location services are enabled. With location services enabled, the app will always open with your location centered in the map, making it easier to find nearby stations. It will also allow us to find your current location when mapping out a ride.

Can I buy passes or sign up for a membership through the mobile app?

Currently, it’s only possible to sign up for an Annual Membership through the Citi Bike website, and the only way to buy a Day Pass or 3-Day Pass is through a station kiosk. We are working on making both membership and app purchases available through the mobile app – stay tuned!

If you’d like to become a Citi Bike member, you can sign up through the Annual Membership page. To purchase a Day Pass or 3-Day Pass, find the nearest Citi Bike station and go to the kiosk at the end of the station. Detailed step-by-step instructions can be found through the Day Passes page.

Can I manage my account from the mobile app?

At this time, it is only possible to manage your Citi Bike account through the website. There, you can update your profile, address and billing info, see your billing statements, and renew your membership.

Refer-a-Friend

What is the Refer-a-Friend Program?

Citi Bike offers a referral program for Annual Members who refer friends that then join Citi Bike. The current offer is that both you and your friend get an extra bonus month added to your membership.

Who can participate in the Refer-a-Friend Program?

Any active Citi Bike members who are 18 years and older can participate in the Refer-a-Friend Program. Your friend must be a NEW member for you to earn a referral reward.

How do I refer a friend to Citi Bike?

To refer a friend, you can use the Refer-a-Friend link in the footer section of the website. You'll be given the option to send a referral by email or post on Facebook or Twitter. Make sure your friend signs up through your unique referral link to get your reward!

What do I get if I refer a friend to Citi Bike?

If you refer a friend and he/she signs up for a Citi Bike Annual Membership, you will get an extra bonus month added onto your membership.

How many friends can I refer?

You can earn a free month reward for up to 24 referrals – that’s up to 2 free years of Citi Bike!

How can I track my referrals?

Click on the Refer-a-Friend link, and on the pop-up select “Email My Stats.” We’ll send you an email with information about your referrals. When one of your referrals signs up for a membership, we’ll send you an email to confirm that you’ve received a reward.

What if I referred a friend but never got my reward?

If you think you should have received a reward, please send an email to Customer Service with your email address and your friend’s email address. We’ll look into it in our system and get back to you!

Are there any other restrictions or rules for the Refer-a-Friend Program?

There are a few rules to ensure that users aren’t abusing the program:

  • User must be an active Citi Bike member at the time of referral to earn a reward.
  • User may earn one (1) reward per valid referral.
  • User may not participate in a referral program where doing so would be prohibited by any applicable laws or regulations.
  • User may not use spam to obtain referrals – including acquiring referrals through unsolicited emails to persons unknown to them, or through message board postings where postings are unrelated to the topic of discussion or otherwise violate the terms of the site.

We do not guarantee receipt of a reward or fulfillment time on any rewards earned. See the Refer-a-Friend Program terms and conditions for a complete list of rules.

Gift Certificates

How do I buy a Citi Bike gift certificate?

You can purchase a Citi Bike gift certificate for an Annual Membership, Day Pass or 3-Day Pass through the Citi Bike Store or Gift Certificates link in the footer section of this website.

How do I redeem a Citi Bike gift certificate?

You can redeem a gift certificate for an Annual Membership by clicking on the Gift Certificates link in the footer section of the website and following the instructions. Or you can go directly to the sign-up page and click the link “Redeem a Gift Certificate or Discount Code” to enter your 8-digit gift certificate code.

You can redeem a gift certificate for a Day Pass or 3-Day Pass at a Citi Bike kiosk (found at the end of each Citi Bike station). For detailed instructions, please visit the Gift Certificates page.

If I received a gift certificate but am already a member, can I still use it?

If you received a gift certificate for an Annual Membership but are already a Citi Bike member, you can use your gift certificate to renew your membership. Log into your account, click on “Manage auto-renewal options” and turn off auto-renew. Then, when you are within 60 days of your expiration date, you can go back into your account settings to renew your membership using your gift certificate code.

Are gift certificates returnable or refundable?

No, Citi Bike gift certificates are not returnable or refundable.