To return a bike, line up the triangle at the front of the bike with the dock. When you insert your bike into the dock, the light on the dock will first show yellow. If it turns to green, it means you’ve docked the bike correctly and ended your ride. If the light turns to red, it means that the bike was not docked correctly and is not locked. If no light appears at all, it means that the bike was not inserted correctly into the dock. If you get a red light or no light, remove the bike from the dock and push it back in to try again.
To learn more, watch this short video. If you're out on a ride and are having trouble docking a bike, please call Customer Service at 1-855-BIKE-311 (245-3311).
Annual Members can also use the mobile app to confirm that a bike has been docked correctly. Make sure that push notifications are turned on, and you will receive a notification after you’ve successfully docked a bike and ended a ride. You can also confirm by opening the mobile app and making sure that the ride ticker has stopped.