II. INFORMATION COLLECTION, USE, AND DISCLOSURE
Information We Collect: Most of the information that We collect is the information that you give to us through Our Website Agreement, User Agreement, Mobile App Agreements, customer service centers or programs, or otherwise (collectively, including, but not limited to, all personally identifiable information, “User Information”). We collect, receive, and may store User Information, and the City of New York and its Department of Transportation have certain legal rights with respect to all User Information.
Personally identifiable information that We may collect, receive, and store includes your full name, user name, phone number, email address, billing address, shipping address, date of birth, gender, credit card information (including the credit card number, expiration date, and the full name on the credit card), billing history, trip history, geographic and location information gained through the use of any of Our mobile device applications, and zip code. We also may collect other supplemental information from various third parties. For example, if you incur a debt to NYCBS, We may conduct a credit check by obtaining additional information about you from a credit bureau, as permitted by law; or, if the information you provide cannot be verified, We may ask you to send us additional information, such as your driver license, credit card statement, or utility bill, to confirm your address, or We may ask you to answer additional questions on Our website, via email, or through Our customer service centers or programs. You can always choose not to provide any User Information, but then you might not be able to take advantage of any of Our services.
Like most standard website servers, We use log files to collect Internet Protocol (“IP”) addresses, browser type, Internet Service Provider (“ISP”), referring/exit pages, platform type, and date/time stamp. We may use that information to analyze site usage, administer the site, understand usage and navigation trends in the aggregate, and determine the relevance of content. IP addresses also may be linked to User Information, to improve your experience while you are using Our website. Although, We have no obligation to do so, We also may retain any email, letter, or other correspondence from you, to ensure quality control.
How We Use Collected Information: We may use any User Information provided by you to serve you and to operate and maintain Our services. For example, We may use any User Information to respond to your requests, to customize your future use of Our website or services, to improve Our website and services, and to communicate with you. We do not use User Information without your consent for any commercial or marketing purpose; and, We may use your User Information without your consent, for non-commercial, non-marketing, or administrative purposes.
We may disclose information under certain circumstances. We may use third party companies to provide us with back-end support for Our services, including, but not limited to, credit card processing. We reserve the right to partner with any third party to provide those services, and We may share User Information to those third parties to allow them to provide those services. Those companies may or may not retain, share, store, or use the User Information for secondary purposes, and We are not responsible or liable for how those companies use any User Information. We make no representation or warranty about the privacy or security policies of these third party companies.
User Information We collect is currently hosted by Netsuite and Rackspace. Although We make no representation or warranty about the privacy or security policies of these two companies, for your information, their security policies can be found here:
We reserve the right, however, to disclose User Information that We believe is necessary or appropriate: (i) to enforce Our rights under the Website Agreement, User Agreement, Mobile App Agreements, or any other agreements; (ii) to investigate or defend against any allegation or claim against NYCBS or involving Our services; (iii) to assist governmental enforcement agencies or to respond to a subpoena in accordance with applicable law; (iv) to protect the property rights and safety of anyone (e.g., if you are in an accident and are unable to communicate personal information to the appropriate authorities, We may provide User Information to the authorities). We also may release User Information if required to do so by law or by agreement, or if in good faith it is necessary to comply with any law or agreement. We may share User Information with different governmental agencies, including the City of New York and its Department of Transportation, and all User Information may be used by those agencies in their sole discretion. Those agencies may or may not retain, share, store, or use the User Information for secondary purposes, and We are not responsible or liable for how those agencies use any User Information. We make no representation or warranty about the privacy or security policies of these agencies. We also may exchange information with other companies and organizations for fraud protection and credit risk reduction.
III. PLEDGE TO SECURITY
We take reasonable security precautions to protect User Information. When We ask users to enter sensitive information (such as a credit card number), that information is encrypted. If you have any question about the security on Our website or about Our services, you can send an email to firstname.lastname@example.org. Although We intend to use reasonable security safeguards to protect the security of User Information, WE HAVE LIMITED CONTROL AND WE CANNOT PROVIDE OR GUARANTEE COMPLETE SECURITY OF ANY USER INFORMATION, INCLUDING, BUT NOT LIMITED TO, ANY USER INFORMATION THAT IS PROVIDED TO THIRD PARTIES INCLUDING, BUT NOT LIMITED TO, THE CITY OF NEW YORK AND ITS DEPARTMENT OF TRANSPORTATION; THEREFORE, YOUR POSTING OR TRANSMITTING OF ANY USER INFORMATION IS DONE AT YOUR SOLE RISK. If there is a serious breach in the security of Our services, then We will attempt to contact you using some or all of the User Information you have provided to us, to allow you to take further steps that may be necessary to protect your information. We will also take steps to promptly notify the appropriate governmental agencies.
IV. LINKS TO OTHER SITES
V. INTERNATIONAL USE
Our services are provided in the United States and are intended solely for the use of users in the United States; however, if you use and access the Website or services from outside the United States, then be aware that United States laws apply to NYCBS, Our website, and Our services, as opposed to any foreign or regional law that might relate to intellectual property rights, privacy rights, collection of data, or other rights.
VI. POLICY REGARDING CHILDREN
We do not knowingly collect or maintain any information from any person under 16 years of age, and no part of Our services or Our website is communicated directly to any person under 16 years of age, except through the person's parent(s) or legal guardian(s). If We learn that User Information of any person under 16 years of age has been collected without parental or guardian consent, then We may take appropriate steps to delete that User Information. If you are under 16, you may use Our website only with the involvement of a parent or guardian.
VII. MERGER, SALE, BANKRUPTCY, OR OTHER EVENT
As We continue to develop Our business, We might sell or buy assets, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets. If We are acquired by, or merged with, any other entity, We reserve the right to assign or transfer any User Information that We have collected; and, for any bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or for any application of laws or equitable principles affecting creditors’ rights, your User Information might be transferred or disclosed to third parties.
IX. LIMITATION OF LIABILITY
X. CONTACT US
NYC Bike Share, LLC
PO Box 320592
Brooklyn, NY 11232
1-(855)-BIKE-311 or 1-(855)245-3311