Customer Service

If you are contacting us about a service issue, please include your user ID or key # in your e-mail so we can locate your record and assist you more promptly.

Check our FAQ to see if the information you are looking for is there:
Becoming a Citi Bike Annual Member
Annual Membership Rates, Billing and Fees
24-Hour and 7-Day Citi Bike Access Passes
24-Hour and 7-Day Access Pass Rates, Billing and Fees
Using Citi Bike Bicycles

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