Contact Citi Bike

We look forward to hearing from you!

Customer Service

Phone: 1-855-BIKE-311 (1-855-245-3311)

If you are emailing us about a service issue, please include the email address associated with your account or your key number (found under the barcode on your Citi Bike membership key), so we can locate your record and assist you more promptly.

Before contacting us, we encourage you to check out our FAQ to see if the information you're looking for is there.

Media Inquiries

Please direct all media inquiries and requests to

Sponsorship Opportunities

Please direct all sponsorship inquiries and requests to Brett Ehrlich and Chris Greene at

Corporate Partners

If you're interested in joining our Corporate Program and offering a subsidized Citi Bike membership to members of your organization, please contact


Interested in joining Citi Bike? Please see our Careers page for more information and to search for open positions.